Below is a list of frequently asked questions and answers. If you have any additional questions on these matters or any others, please feel free to call bookkeeping at 337.984.1682 or bookkeeping@redlerilles.com. We will be more than happy to assist you.
How do I receive my bill?
You will receive your bill “paperless” via email. You will also receive a itemized list of your charges so that you can know WHO, charged WHAT, WHEN?
How may I pay my bill?
Your balance will be auto-drafted monthly from a checking account, debit or credit card. You can choose from the following dates: 3rd, 5th, 8th, 10th, 15th, 18th, or 20th. There is a $25 fee charged on all returned payments. Click HERE to print a copy of the “Direct Pay Form”.
Do I have to pay through auto-draft?
No, you can choose to pay your monthly bill yourself. However, YOU WILL NOT BE EXTENDED CHARGE PRIVILEGES! You may pay your balance with cash, check, credit or debit card. Payments can be made thru the mail, in the Bookkeeping office, at the Pro Shop, on-line https://www.redlerilles.com/bill-pay/ or over the phone (thru Bookkeeping #984-1682 only). Payment for the entire amount is due and payable by the 10th of the month. Payments received after the 23rd are charged a 1 1/2% finance charge. An NSF fee of $25 is charged on all returned payments.
Do I have to receive my bill via email?
No, you can choose to receive your bill via mail. However, you will not receive an itemized breakdown of your charges.
What happens if I don't pay my bill on time or my payment is returned?
If your payment is returned, it is considered as if not received and you will be charged a $25 fee. Delinquent accounts are handled in the following manner:
• 30 DAYS (on the 23rd) – Account is past due and assessed 1 1/2% per month finance charge.
• 40 DAYS (On the 10th) – Membership is suspended and full balance is required to reinstate.
• 60 DAYS (on the 23rd) – If balance is stil not paid, a $100 Reinstatement fee & full balance are required to reinstate.
• 90 DAYS (on the 23rd) – Account is turned over to a collection agency. Rejoining would require balance, 25% collection fee and a new Registration Fee to be paid. New account would require monthly payments by auto-draft and no charge privileges given.
Why do I have a beginning balance?
The beginning balance on your statement will always be the ending balance on the previous month’s statement. If you have paid your bill in full, the beginning balance and your payment will cancel each other out and only your current charges will remain.
What am I being billed for?
Your statement will include your membership fee for the upcoming month and any miscellaneous charges from the 24th of the previous month through the 23rd of the current month. Miscellaneous charges will be listed as an accumulated total during this time period. You do not receive copies of purchase receipts with your statement. Purchase receipts are available at the time of purchase only. However, because so few of our members care to keep these receipts you may have to request your copy from the cashier at the time of purchase. Please retain these receipts so that you can compare them with your monthly statement. However, if a discrepancy does occur please contact bookkeeping at once. We will be happy to assist
you.
How do I renew my membership at the end of the 12 month contract?
As stated in your contract, your membership will be automatically renewed unless we are notified. Remember, to continue your membership no action is required on your part.
What charges are subject to sales tax?
The following charges are subject to 8% sales tax:
- Registration fees, Membership fees, Transfer fees, Pro Shop purchases and Snack Bar purchases.
- Lounge purchases are also subject to a 8% sales tax, however this tax is built into the price of the drink.
- Court time and Guest Fees are subject to a 8% sales tax, however this tax is built into the price.
May I pay my bill over the phone?
Yes, we accept debit or credit card payments with a simple phone call to the bookkeeping office.
984-1682 (direct phone line)
Can I pay my bill on-line?
Yes, click HERE for the link. The link is on the Home Page menu bar. You will need to set up an account the first time.