FAQ
Answers to the questions members ask most: billing, membership, using the club and the member portal. Can’t find yours? Call us.
Your bill
Questions about a charge? Bookkeeping is happy to help: (337) 984-1682 or bookkeeping@redlerilles.com.
How do I get my bill?
By email. It comes with an itemized list of your charges, so you can see who charged what, and when. You can ask for a paper bill by mail instead, but it won’t include the itemized list.
How can I pay?
Your balance is auto-drafted monthly from a checking account, debit card or credit card. You choose the date: the 3rd, 5th, 8th, 10th, 15th, 18th or 20th of the month.
Or pay it yourself by cash, check, credit or debit card: online in Bill Pay, at the pro shop, at the bookkeeping office, by mail, or by phone with bookkeeping.
Do I have to pay by automatic draft?
No. But if you pay your bill yourself, you won’t be able to charge purchases to your account at the club.
When is my bill due?
The full balance is due by the 10th of the month. Payments received after the 23rd have a 1½% finance charge.
What happens if I pay late, or a payment is returned?
Any returned payment has a $25 fee. After that:
- 30 days (on the 23rd): the account is past due, with a 1½% monthly finance charge.
- 40 days (on the 10th): the membership is suspended until the full balance is paid.
- 60 days (on the 23rd): a $100 reinstatement fee is added to the balance.
- 90 days (on the 23rd): the account goes to a collection agency. To rejoin, you pay the balance, a 25% collection fee and a new registration fee, and pay monthly by automatic draft with no charging privileges.
What does my statement cover?
Next month’s membership fee, plus your other club charges from the 24th of last month to the 23rd of this month, shown as a total. Receipts are only given at the time of purchase, so keep them if you want to check your statement. If something looks wrong, call bookkeeping straight away.
Why does my statement start with a balance?
It is last month’s ending balance. If you paid in full, your payment cancels it out and only your new charges remain.
What is taxed?
8% sales tax is added to registration, membership and transfer fees, and to pro shop and snack bar purchases. Lounge drinks, court time and guest fees already include the tax in the price.
How do I renew my membership?
As stated in your contract, your membership is automatically renewed unless we are notified of cancellation. No action is required. Members are billed monthly and can cancel at any time.
What does it cost?
There is a registration fee of $200 for Regular-Play or $250 for Full-Play. After that, Regular-Play starts at $63 a month and Full-Play at $73 a month. All fees are plus tax. See every rate.
Who counts as family?
Family members can be a married couple (marriage license required) and unmarried children under 23 (birth certificates required). Grandchildren are not eligible.
Children from 9 to 23 who use the club must be on the membership. Children of any age who use the courts must be on a Full-Play membership. Members must be 14 or older to use the adult gyms and locker rooms.
Can I bring a guest?
Yes. Guests pay $20 a day. There is no charge for children 5 years old and younger.
Guests who live within 40 miles of Lafayette come as a member’s guest, up to 3 times a year. All guests may be asked for an ID to show where they live.
Can I change plans?
Yes. Moving from Regular-Play to Full-Play has a transfer fee of $50.
How do I join?
Come by for a tour today! See the facility.
Around the club
What are the club hours?
Monday–Thursday 3:00am–10:00pm, Friday 3:00am–8:00pm, and Saturday and Sunday 4:00am–7:00pm. Holiday hours are posted on the News page.
How old do you have to be?
14 and older for the adult gyms and the main locker rooms. Children 9 to 14 can use the family fitness gym. Child care takes children from 6 weeks to 8 years. Who can use what.
Do I need to book a group fitness class?
No. Group fitness classes are free for members. Just come to class. Bring your own mat for yoga and mat Pilates. See the class schedule.
How do I book a court?
Call or visit the pro shop: (337) 984-7738. Full-Play covers every court except indoor tennis. Court fees.
Is there child care while I work out?
Yes, for children from 6 weeks to 8 years, for up to 3 hours a day while you are in the club. It costs $5 an hour for the first child and $3 an hour for each other child. Child care hours and rules.
I’m new to the gym. Where do I start?
Fitness instructors are available for one complimentary, personalized exercise program for members 9 and older. Call or stop by the front desk. How it works.
Signing in
Your online account is where you pay your bill, book and sign up. Use the red Bill Pay button at the top of any page.
What can I do in the member portal?
- See and pay your bill, save a card, and turn automatic payment on or off.
- Book Pilates and personal training, and see the price before you book.
- Sign up for lessons, clinics, leagues, camps and events, for you or your children.
- Enter a league score.
- See everything you are booked into, and cancel a booking.
- Check and update your address, phone and email.
Is my card safe?
Yes. When you pay by card, the card number goes straight to the card company. It never reaches the club’s website.
I can’t sign in. What do I do?
Call bookkeeping at (337) 984-1682. Staff will check who you are and reset your sign-in, and you will get an email to set it up again.
How do I change my address, phone or email?
Sign in and open My details. Your details are already there. Change them, and the change goes straight to the club.
Still have a question?
Call the front desk at (337) 984-7738, or use the Contact page.