How to use your online account

Create your account

First time on your online account

Never had an online account? You make your own in a few minutes. You need your club account number and your last name.

1. Go to redlerilles.com and tap Bill Pay & Portal at the top of the page.
2. Under the sign-in box, tap New here? Create your account.
3. Type your club account number. It is on your membership card and on your bills. Then type your last name. Tap Continue.
4. We email a 6-digit code to the email the club has for you. Type it in and tap Check my code.
5. Choose a username and a password of at least 12 characters. A few words with dashes is easy to remember. Tap Save and continue.
6. Sign in with your new username and password.
7. Choose how we check it is you: A code by email (the easiest) or An authenticator app (for people who already use one). Tap Continue.
8. Type the 6-digit code. Check Remember this device so you are not asked again for about 12 months. Tap Sign in.

No email came? The club may not have one for you. Call bookkeeping at (337) 984-1682. For your safety we cannot add an email on the website.

Stuck? Call bookkeeping at (337) 984-1682. We will walk you through it.

Every time after that

Signing in

1. Tap Bill Pay & Portal at the top of any page on redlerilles.com.
2. Type your email or username and your password. Tap Sign in. If you had a Bill Pay sign-in before, use the same ones.
3. Type the 6-digit code we email you, or the code your authenticator app shows.
4. Check Remember this device for about 12 months. On this phone or computer you will not be asked for a code again. Use it only on your own device.
5. Tap Sign in. You land on your account.

Stuck? Call bookkeeping at (337) 984-1682. We will walk you through it.

Fix it in a minute

Forgot your password

1. On the sign-in page, tap Need help signing in?, then Email me a link. Or tap Forgot your password? under the error.
2. Type your email or username. Tap Email me a link.
3. Open the email. Look in your junk folder if it is not there. The link works once and lasts one hour.
4. Tap the link and choose a new password of at least 12 characters. Tap Save new password.
5. Go back to the sign-in page and sign in with your new password.

Forgot your username? Sign in with your email address instead.

Stuck? Call bookkeeping at (337) 984-1682. We will walk you through it.

Phone changed or lost

New phone, lost phone, or no code

1. On the code screen, tap Use a different way.
2. Pick A code by email. We send a 6-digit code to the email the club has for you.
3. Type the code and tap Sign in. You are in.
4. Not offered, or the email does not come? Call bookkeeping. We check it is you, then reset your extra step so you can choose a new one at your next sign-in. Your saved cards and payments stay as they are.

Never give your password or a code to anyone, even someone who says they are from the club. We will never ask for them.

Stuck? Call bookkeeping at (337) 984-1682. We will walk you through it.

Once you are signed in

Pay your bill

1. Tap Make a payment.
2. Choose how much: Past due, Current balance, or Other amount. Tap Continue.
3. Choose Pay with: a card you saved, or Use a different card. A new card is typed into a secure box. Check Save this card if you want it next time. Tap Continue.
4. Check the amount and the card. Tap Pay once.
5. Wait for Payment received. Keep this page open until you see it. You can view your receipt there.

Stuck? Call bookkeeping at (337) 984-1682. We will walk you through it.

Faster payments

Save a card

1. Tap Payment methods, then Add a card.
2. Type your card number, the expiry date (month and year) and the 3 numbers on the back (CVV). You can give the card a nickname.
3. Tap Save card. Nothing is charged.
4. To use it, choose it under Pay with the next time you pay. To remove it, tap Delete beside it on Payment methods.

Your card number goes straight to our payment company. The club never sees your full card number.

A card marked AutoPay was set up by the club. Call bookkeeping to change it.

Stuck? Call bookkeeping at (337) 984-1682. We will walk you through it.